Shipping & Returns

• Made-to-order: 4–6 weeks from order confirmation when a product is marked made to order.
• Commissions: 4–8 weeks depending on complexity; you'll receive a specific timeline in your commission quote.

• Insured Standard — flat $8, 3–5 business days, fully insured & tracked. Free on orders $150+.
• Express — flat $25, 1–2 business days, fully insured & tracked.
• Shipping to the United States only for now. International shipping is on the roadmap.
• All orders ship signature-required. Tracking is emailed the moment we hand off to the carrier.

Pieces made to your selected measurement are final size, so sizes are final — we can't exchange a made-to-order pair for another size. Take a minute with our gauge size guide before you order. Torn between two sizes? Write us at info@plugsplusjewelry.com first — we'd rather talk it through than have you wear the wrong fit.

Because every custom, engraved, and made-to-order piece is produced specifically for you, these orders are final sale — no returns, exchanges, or refunds. See our Refund Policy for full detail.

Final sale doesn't mean you're on your own. Every PlugsPlus piece carries a Lifetime Care Guarantee:

• Free polish & re-finish for life. Send your pair back whenever it dulls and we'll return it looking like the day it left the bench — no charge, no limit on how often.
• Repairs at cost. Bent post, lost stone, cracked flare — we fix it for the price of materials and bench time, never marked up.
• How to start: email info@plugsplusjewelry.com with your order number and a photo. We'll send return instructions.

Shipping to us is on you; shipping back is on us. Loss, theft, and normal wear on plating are not covered.

If your order arrives damaged or incorrect, contact us within 7 days of delivery with photos. We'll send a replacement at no cost.